By Ali Cudby

A lingerie retail store – either bricks-and-mortar or online – is customer service oriented by definition. If you don’t make your customers happy, they won’t come back. Without customers, you’ll find yourself out of business. Seems obvious.
So retailers want to please their customers. But what happens when the thing that works best for the business is directly opposite to what the customer wants? That gets challenging. … Read More




Last night driving through a wicked snowstorm in New Hampshire I was struck first, by the unbelievable beauty of the whiteout that surrounded my car and second, how dangerous it was. My wipers were freezing over and no one had plowed. Thank goodness for the rear lights on the car I was following. The dichotomy of the moment was not lost on my creative conscience. How often in life does … 

